FAQ

To tow a teardrop trailer, you need a full driving license with category B E entitlement. All UK and EU licenses should have this, but please check yours to be sure.

We also ask that the driver is at least 25 years of age with at least 2 years driving experience.

Click here to see our selection of teardrop trailers.

Click here for the full terms & conditions of hiring a teardrop trailer.

All collections and drop-offs are from our barn in the central Lakes village of Hawkshead. For some hires, we can deliver to your chosen campsite.

If you are interested in our rooftop tents, please see their details here and use the enquiry form to get in touch.

If you are interested in our teardrop trailers, please see their details here and use the enquiry form to get in touch.

If you are interested in our EV campervan, please see the details here and use the enquiry form to get in touch.

Alternatively, please use our contact form to get in touch or email / call us and we shall get back to you as soon as we can.

Come to our barn in Hawkshead to collect your hire. For some hires, we can arrange to drop off your chosen hire at a local campsite of your choice.

The standard collection time is between 4pm and 6pm on the first day of your hire. Want to collect earlier? We can offer early collection from 9am at a charge of ½ day’s hire.

Unless we have delivered your hire to a campsite, please return it to our barn in Hawkshead at the end of your holiday.

The standard return time is between 9am and midday on the last day of your hire. Want to return later? We can offer return until 6pm at a charge of ½ day’s hire. We find this option is especially useful for people who are touring farther afield and who do not want to rush back for the morning return time.

This is a summary of our cancellation terms. Please see the terms & conditions for our roof tents and teardrops for the full wording.

Please note that if you book through a 3rd party site such as AirBnB or Booking.com then the cancellation terms may be different.

If you cancel within 7 days of placing the booking: we will refund any paid monies in full within 7 days of cancellation.

If you cancel more than 7 days after placing the booking & at least 4 weeks before the start of the hire period: we will refund any paid monies minus the booking deposit within 7 days of cancellation.

If you cancel more than 7 days after placing the booking & less than 4 weeks before the start of the hire period: we will only refund the security deposit.

If the booking has already commenced at the time of the cancellation, we will consider each situation individually regarding the refunding of any monies paid. We strive to ensure that the service you receive is as advertised and we can only compensate or refund guests if there has been a substantial misrepresentation on our part or a substantial failure to deliver the advertised service to you. We welcome all constructive feedback and urge guests to contact us as early as possible if there are any problems with the equipment hired to you.

In all cases where we retain monies after a cancellation, we will do our utmost to re-hire the cancelled hire period. If we manage to do so, then we shall refund you by the smaller of the cost of your hire or the value of the re-hire. For example, if your hire fee was £350 and we manage to re-hire your cancelled period for £200, we shall refund you a total of £200 in addition to returning the security deposit.

Please see the terms & conditions of hire for your chosen vehicle or item for full details.

Our business has full public liability insurance for £5m.

For the rooftop tents, your vehicle insurer might need notifying that you are fitting a rooftop tent. If in any doubt, check with your insurer. We insure the rooftop tent against loss or damage.

For the teardrop trailers, you must have 3rd party insurance to tow. Most motor insurance policies will include this. It is your responsibility to ensure you have this cover. We insure the teardrop trailer against loss or damage.